**PLEASE READ: From October 2021, we no longer provide data support for players that have previously saved their data through Apple Game Center or Google Play from year 2014 to May 2020.
After the TapBlaze ID system was implemented in June 2020, many mechanics of the game changed along with its data save features. As more than a year has passed to migrate/ receive data support, all players pertaining to this group will have to start anew unless they had a TapBlaze ID.
Please note that players who have returned to the game after a length period of inactivity may experience data loss for likely but not limited to one of the following reasons:
• A player’s account, personal data (including email), and all related game data are only retained for a maximum of 3 years from the last day the player has played the game as stated in our Privacy Policy and Terms & Conditions.
• Player has signed up for a TapBlaze ID with Google Play, Game Center or Facebook in which the account services and transfer services were terminated June, 2024.
• If a player plays off and on, this 3-year retention period may be compromised as the game will only log the most recent game day the player has played on stable internet connection.
• If a player plays or has played the game on more than one device, account data may become corrupted while auto cross-transferring if both games were not updated prior to opening/playing.
• Players who return after 2.5–3 years of inactivity may experience data loss, as their records are likely no longer stored on our servers.
If you no longer have access to your data or are having issues locating your account, you can contact us for support. Use the information below to report this to our team for a faster
How to request data support
If you have lost your data due to an update, crash, glitch, freeze in the game, or are a returning player, please answer these questions in your support request (Submit a request > Account):
• A screenshot of your game Settings on the most recent game version, showing your TapBlaze ID number for data support. If you have 2 TapBlaze IDs, an old one (From an email you no longer have access to, or from the time you were logged in with Google Play Games/ Apple Games Center), please provide both TapBlaze IDs, the old one and the new one. With the old TapBlaze ID, we can verify if any data is available.
Old views of the settings page were to see your ID
Current view of the settings page that will show your ID
• Following information from your old account:
- What chapter were you on? [Chapter 1, 2, 3, 4, 5, or Post Ch 5]
- What favorite decoration sets and event sets are you missing? We cannot guarantee every single decor, but we will try our best to give the maximum support we can allow by our support system.
For events, please list missing sets as event theme + year, for example: Halloween 2021, Valentine's 2025.
For general game decorations, please provide the most detailed description of what they are.
• Did you have any in-app purchases? If so, please attach screenshots of the emailed purchase receipt you received from the App Store/ Playstore
If we are unable to send your old data to your current game, we will send you to the first day of the chapter of your choice with basic topping, upgrade and data support. This will not be an exact transfer of your previous data as it will only return the core game data of each chapter.
We hope this is an easy recipe to follow! Thank you :)