**PLEASE READ: The Good Pizza, Great Pizza game app on all Android devices discontinued the TapBlaze ID data saves through Google Play Games or Facebook login, effective June 1, 2024 PDT.
If you uninstalled your game without having a TapBlaze ID linked beforehand, your progress was deleted when the game was removed.
We can only provide full data support for accounts that had a TapBlaze ID set up before uninstalling, and you must provide us with the number for us to help. If that applies to you, you are still welcome to contact us for support, but please note that you might not receive full data support in that case.
After the TapBlaze ID system was implemented in June 2020, many mechanics of the game changed along with its data save features. As time has passed to migrate/ receive data support, all players pertaining to this group will have to start anew unless they have had a TapBlaze ID.
Please note that players who have returned to the game after a long period of inactivity may experience data loss, likely but not limited to one of the following reasons:
• A player’s account, personal data (including email), and all related game data are only retained for a maximum of 3 years from the last day the player has played the game as stated in our Privacy Policy and Terms & Conditions.
• Player has signed up for a TapBlaze ID with Google Play, Game Center or Facebook in which the account services and transfer services were terminated June, 2024.
• If a player plays off and on, this 3-year retention period may be compromised as the game will only log the most recent game day the player has played on a stable internet connection.
• If a player plays or has played the game on more than one device, account data may become corrupted while auto cross-transferring if both games were not updated prior to opening/playing.
• Players who return after 2.5–3 years of inactivity may experience data loss, as their records are likely no longer stored on our servers.
If you no longer have access to your data or are having issues locating your account, you can contact us for support. Use the information below to report this to our team for a faster
How to request data support
If you have lost your data due to an update, crash, glitch, freeze in the game, or are a returning player, please answer these questions in your support request (Submit a request > Account). Please understand all cases are different and data support may not be available for your case.
Steps:
- Take a screenshot of your game Settings on the most recent game version, showing your TapBlaze ID number for data support.
Current view of the settings page that will show your ID
2. Attach the following information from your old account:
- If you have the TapBlaze ID from your older account and can’t log in to it (From an email you no longer have access to, or from the time you were logged in with Google Play Games/ Facebook), please send it as well. With the old TapBlaze ID, we can verify if any data is available.
- What chapter were you on? [Chapter 1, 2, 3, 4, 5, or Post Ch 5]
3. Did you have any in-app purchases? If so, please attach screenshots of the emailed purchase receipt you received from the App Store/Play Store
4. If you do not have any past purchase receipts or your previous TapBlaze ID, you must provide at least 3 different screenshots showing that your game progress was beyond Day 150 when submitting your request. Please note that screenshots of achievements from Google Play Games or Apple Game Center may not be accepted as proof of past progress.
If we are unable to send your old data to your current game, we will try our best to send the closest amount of data on a case by case basis. This will not be an exact transfer of your previous data, as it will only return the core game data of each chapter. Please understand all cases are different and data support may not be available for your case.
We hope this is an easy recipe to follow! Thank you :)