If you are experiencing issues with your account and are required to transfer your progress from one email address to a different one, you can use one of the methods below, depending on your specific situation.
Scenario 1: Your account is logged in, but with an email you no longer have access to
If you wish to change email addresses for your current account in Good Pizza, Great Pizza and have the TapBlaze ID available on your device, please follow these steps:
1. From the title screen, open your game settings.
⚠️ IMPORTANT ⚠️: Please know your latest progress is saved from the last time you see the ‘Saved to server’ pop-up after completing a game day while online. If you haven’t played recently, we recommend playing one more day while connected to the internet to save your progress before starting this process.
2. From the account with your progress, press the "Data Opt Out" button and confirm
This will detach your progress to your current TapBlaze account, but your data will still be available only on your device, locally.
3. Please DO NOT uninstall the game once Step #2 has finished.
While your account is detached, your progress is no longer on our servers, meaning that if you uninstall, the data will be erased as well.
4. The game will restart after you confirm the changes.
Once you're back in the title screen, open your game settings again
5. Press the "Data Opt In" button and confirm
6. From the title screen, press the orange "T Login" button
7. Sign up for a Tapblaze account using the new email address you would like to use from now on.
If you need help creating an account, you can check this article: How To Save Data/ Sign Up For TapBlaze ID.
8. You’re all set! Your progress is now linked to the email you logged in with.
We recommend playing a few in-game days while connected to the internet to ensure your new account saves your progress correctly to our servers.
Scenario 2: You no longer have access to the email address, and are not logged in to your account
In this case, our support team can perform a manual transfer. You can contact us via the headset button on your in-game settings, and make sure to include:
- Your previous TapBlaze ID (From your old email address), or your old email address used to create the account.
- A screenshot of your in-game settings showing your new TapBlaze ID after you create an account with the email you wish to use moving forward.
- Any evidence you might have of your previous account, so we can verify that the original account belongs to you.
Note: Without a TapBlaze ID from the original account, a manual data transfer is not possible. We need the ID to take the data from in order to send it to your new account.
* If we are unable to send your old data to your new game, depending on your case we can attempt to send you the closest possible data we can. This will not be an exact transfer of your previous data, as it will only return the basic core game data of each chapter.
**Please understand all cases are different and data support may not be available for your case.
***This does not include: data loss through reinstall without a TapBlaze ID, data loss after an update, data loss after pressing 'erase data' or 'delete account'. If you are a returning player and need help with your data, please check the article Lost Data From Updating/ Returning To Game for more support.